Terms & Conditions

1Introduction

These Terms & Conditions ("Agreement", "Terms") are entered into between apg9 ("the Platform", "we", "us", "our") and any individual ("User", "Player", "you", "your") who accesses, registers with, or makes use of the services offered at apg9.click and its associated subdomains, mobile applications, and related digital properties.

apg9 is an online gaming platform providing services including but not limited to sports betting, live casino games, slot games, fishing games, crash games, and instant win products. The platform is operated in accordance with applicable international gaming regulations and compliance frameworks.

By creating an account, making a deposit, claiming a bonus, or placing any wager on the apg9 platform, you unconditionally accept these Terms in their entirety, including any documents incorporated by reference — such as the Privacy Policy, Responsible Gambling Policy, and any applicable game-specific or promotion-specific supplementary rules.

2Definitions

For the purposes of this Agreement, the following definitions shall apply:

• "Platform" refers to the apg9 website, mobile applications, and all associated digital services available at apg9.click.
• "Account" means the registered user account created by a Player on the Platform.
• "Balance" means the total of real-money funds and bonus funds held within a Player's Account at any given time.
• "Real Money Balance" means funds deposited by the Player via approved payment methods, excluding any bonus funds.
• "Bonus Funds" means any promotional credits, free bets, cashback amounts, or other non-deposited value awarded to a Player by apg9.
• "Wagering Requirement" (also referred to as "Rollover") means the number of times a Bonus amount must be wagered before it or any associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process required of Players before certain account actions are permitted.
• "Approved Payment Methods" means the deposit and withdrawal channels supported by apg9, including Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and supported cryptocurrencies (BTC, ETH, USDT).
• "MYR" / "RM" means Malaysian Ringgit, the primary transaction currency of the Platform.
• "Prohibited Jurisdiction" means any territory from which access to the Platform is restricted or prohibited under applicable law.

3Account Eligibility

To be eligible to register and maintain an active account on apg9, a User must satisfy all of the following conditions at the time of registration and on a continuing basis:

1. Be at least 21 years of age;
2. Be a natural person (corporate or entity accounts are not permitted);
3. Not be a resident of, or accessing the Platform from, any Prohibited Jurisdiction;
4. Not be an employee, contractor, officer, director, or immediate family member of apg9 or any affiliated service provider;
5. Not be subject to any self-exclusion order or voluntary exclusion programme active on the Platform;
6. Have full legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction;
7. Provide accurate, complete, and current personal information as required during registration and throughout the account lifecycle.

apg9 reserves the right to request documentary proof of eligibility at any time. Failure to provide such documentation within the timeframe stipulated by the Platform constitutes grounds for account suspension pending verification.

4Account Registration

4.1 Single Account Policy

Each Player is permitted to hold only one registered account on the apg9 platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, device identifiers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are detected, apg9 reserves the right to void all associated balances and close all accounts without prior notice.

4.2 Account Information Accuracy

Players are required to provide truthful and accurate information during registration, including their legal full name, date of birth, residential address, email address, and phone number. This information must correspond exactly to the identity documents presented during KYC verification. Players must promptly update their account information should any details change.

4.3 Account Security

Players are solely responsible for maintaining the confidentiality of their account credentials, including passwords and any two-factor authentication codes. apg9 will never request your password via any channel. Any account activity conducted using valid credentials shall be deemed the actions of the registered account holder, whether or not the account holder personally authorised such actions. If you suspect unauthorised access to your account, you must contact support immediately via Live Chat.

4.4 Account Currency

The default account currency on apg9 is Malaysian Ringgit (MYR). All deposits, withdrawals, bonus amounts, and game values are displayed in MYR unless otherwise indicated. Cryptocurrency transactions are converted to MYR equivalent at the prevailing exchange rate at the time of deposit confirmation.

5Terms of Use

Access to and use of the apg9 platform is granted on a limited, non-exclusive, non-transferable, and revocable basis for the sole purpose of personal entertainment. You agree to use the Platform only for its intended purpose and in compliance with these Terms and all applicable laws.

5.1 Acceptable Use

Players agree to access and use the Platform only through authorised interfaces and channels. Automated access, scraping, API abuse, or any form of mechanical or programmatic interaction with the Platform without express written consent is strictly prohibited.

5.2 Responsible Use

Players acknowledge that online gaming involves financial risk. apg9 provides responsible gambling tools — including deposit limits, loss limits, session time limits, and self-exclusion — to support Players in managing their gaming activity. Use of these tools is voluntary but strongly encouraged. For more information, visit our Responsible Gambling page.

5.3 Platform Availability

apg9 endeavours to maintain continuous platform availability but does not guarantee uninterrupted access. Scheduled maintenance, force majeure events, or technical issues beyond our reasonable control may result in temporary service interruptions. No compensation is payable for periods of unavailability arising from these circumstances.

6Deposits & Withdrawals

6.1 Approved Payment Methods

apg9 processes MYR deposits and withdrawals via the following approved channels: Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX, Maybank, CIMB Bank, Public Bank, and Hong Leong Bank. Cryptocurrency deposits (BTC, ETH, USDT) are also accepted. The minimum deposit is RM 50 for fiat methods and the equivalent of MYR 30 for cryptocurrency.

6.2 Deposit Processing

Deposits made via e-wallet and FPX/DuitNow are credited to the Player's account in real time upon confirmation of receipt. apg9 does not charge processing fees on deposits; however, charges levied by the Player's own payment provider remain the Player's responsibility.

6.3 Withdrawal Conditions

The following conditions must be satisfied before a withdrawal request can be processed:

• KYC verification must be completed to the satisfaction of apg9's compliance team;
• All applicable wagering requirements on bonus funds must be met in full;
• The account must be in good standing with no open disputes or suspected fraudulent activity;
• The withdrawal amount must not exceed any applicable daily or transaction-level limit;
• The withdrawal method must match or be consistent with the deposit method wherever technically required.

6.4 Withdrawal Processing Times

Target processing times are: e-wallets (Touch 'n Go eWallet, Boost, GrabPay) under 5 minutes; DuitNow and FPX bank transfers 5–15 minutes; bank wire transfers 15–60 minutes. These targets apply to KYC-verified accounts during normal operating conditions and do not constitute guaranteed service-level commitments.

6.5 Third-Party Payments

apg9 strictly prohibits deposits from and withdrawals to payment accounts registered in a name other than the account holder. Any transaction identified as originating from or directed to a third party may be reversed and the account suspended pending investigation.

7Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, referral rewards, birthday bonuses, and VIP programme benefits offered by apg9 are subject to the general terms set out in this clause and any promotion-specific supplementary terms published at the time of the offer. Where a conflict exists between general bonus terms and promotion-specific terms, the promotion-specific terms shall prevail.

7.2 Wagering Requirements

Unless expressly stated otherwise, bonus funds are subject to a minimum wagering requirement before they or any associated winnings become withdrawable. Wagering requirements for welcome bonuses are typically 5x to 10x the bonus amount. Players are advised to consult the specific promotion page for the applicable rollover multiplier before claiming. Slot games generally contribute 100% toward wagering requirements; live dealer games (Baccarat, Blackjack, Roulette, Sic Bo) may contribute at a reduced rate as specified per promotion.

7.3 Bonus Validity

Bonus funds and any associated wagering requirements must be completed within the validity period specified for each promotion. Bonus funds that remain uncompleted at the expiry of the validity period will be forfeited automatically without notice. Winnings derived from forfeited bonus funds will also be void.

7.4 Referral Programme

The apg9 referral programme awards the referring Player MYR 38 per successful referral, subject to the referred Player completing registration, passing KYC verification, and making a minimum qualifying deposit of RM 50. Referral bonuses are subject to a 5x turnover requirement. Referral abuse — including self-referral, use of automated tools, or coordinated bonus harvesting — constitutes a violation of these Terms.

7.5 Birthday Bonus

Birthday bonuses are awarded according to the Player's current VIP membership tier at the time of their birthday: Bronze (MYR 188), Silver (MYR 388), Gold (MYR 888), VIP Diamond (MYR 2,688). The date of birth provided at registration must match KYC documentation. apg9 reserves the right to withhold birthday bonuses if the Player's date of birth cannot be verified. Standard wagering requirements apply.

7.6 Bonus Abuse

apg9 operates zero tolerance for bonus abuse. Actions constituting bonus abuse include but are not limited to: using multiple accounts to claim the same promotion, placing opposing bets to lock in bonus value (known as "arbing"), systematic exploitation of identified pricing errors, and collusion between Players. Where bonus abuse is detected, apg9 reserves the right to void all bonus funds, associated winnings, and close the account permanently.

8Betting & Gaming Rules

8.1 General Betting Rules

All bets placed on the apg9 sportsbook — including football (EPL, La Liga, Liga Super Malaysia), UFC, basketball, and other markets — are subject to the Platform's general sportsbook rules and any sport-specific or market-specific rules applicable at the time of bet placement. Bets are final upon confirmation and cannot be cancelled or amended by the Player once accepted.

8.2 Minimum and Maximum Stakes

Minimum and maximum stake amounts vary by game, market, and account tier. Current stake limits are displayed within the relevant game or betting interface. apg9 reserves the right to adjust stake limits at any time and to apply individual account-level limits at its discretion.

8.3 Void Bets and Game Errors

A bet may be declared void if: the event is abandoned or postponed beyond a specified period; an obvious pricing or technical error occurs; the market is suspended prior to the outcome being determined. In such cases, stakes are returned to the Player's Real Money Balance. apg9 is not liable for losses arising from the Player's reliance on erroneous odds or game information.

8.4 Live and In-Play Betting

In-play markets are subject to faster suspension and settlement than pre-match markets. Bets placed during delay periods — arising from score updates, red cards, injuries, or other live events — may be void at apg9's discretion. The use of automated tools to exploit live market delays constitutes a violation of these Terms.

9Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of balances, and where appropriate, notification to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or verification;
• Using the Platform for any money laundering, financial crime, or terrorist financing activity;
• Using VPNs, proxies, or other circumvention tools to access the Platform from a Prohibited Jurisdiction;
• Using software, bots, scripts, or automated systems to interact with the Platform;
• Exploiting known bugs, errors, or vulnerabilities in Platform software;
• Engaging in chip dumping, match fixing, or any form of coordinated play designed to manipulate outcomes;
• Harassing, threatening, or abusing Platform staff or other Players via any communication channel;
• Attempting to access another Player's account without authorisation;
• Charging back a deposit after wagering, withdrawing, or otherwise utilising the deposited funds.

10KYC & Verification

apg9 is obligated to conduct Know Your Customer (KYC) checks as part of its compliance with anti-money laundering (AML) obligations and responsible gambling commitments. KYC verification is mandatory for all Players prior to processing withdrawal requests above applicable thresholds and in other circumstances as determined by the Platform's compliance procedures.

Standard KYC documentation requirements include:

• Identity Document: A valid Malaysian MyKad, driver's license, or passport (front and back);
• Proof of Address: A utility bill, bank statement, or government-issued document dated within 3 months, showing the Player's current residential address;
• Selfie with ID: A clear photograph of the Player holding their identity document;
• Payment Verification: Evidence of ownership of the payment method used for deposits, where required.

apg9 reserves the right to request additional documentation where the standard submission is insufficient to satisfy verification requirements. KYC submissions are typically reviewed within 24 to 48 hours. Accounts remain in a restricted state pending successful KYC completion.

11Suspension & Termination

11.1 Suspension by apg9

apg9 reserves the right to suspend or restrict an account — including restricting deposits, withdrawals, or betting activity — at any time and without prior notice where it has reasonable grounds to believe that a breach of these Terms has occurred or is under investigation, or where required by applicable law or regulatory instruction.

11.2 Termination by apg9

apg9 may permanently close a Player's account where it determines that a material breach of these Terms has occurred, including without limitation: fraud, identity misrepresentation, bonus abuse, underage gambling, or prohibited conduct as defined in Clause 9. Upon termination for cause, any Bonus Funds and associated winnings shall be forfeited. Real Money Balance will be returned to the Player subject to the satisfaction of any outstanding obligations and completion of AML checks.

11.3 Voluntary Account Closure

Players may request to close their account at any time by contacting apg9 support via Live Chat. Self-exclusion requests made under the Responsible Gambling programme are processed separately and with additional protections. Refer to the Responsible Gambling page for details.

12Limitation of Liability

To the maximum extent permitted by applicable law, apg9 and its officers, directors, employees, agents, and licensors shall not be liable to any Player for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with the use of or inability to use the Platform, including but not limited to losses arising from: platform downtime, game malfunction, connectivity interruptions, payment processing delays, or reliance on inaccurate game or odds information.

apg9's total aggregate liability to any Player for direct damages shall not exceed the total deposits made by that Player in the thirty (30) day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13Intellectual Property

All content, software, trademarks, logos, designs, graphics, text, data compilations, and other materials available on or through the apg9 Platform are the proprietary property of apg9 or its licensors and are protected by applicable intellectual property laws. No licence is granted to Players to reproduce, distribute, modify, create derivative works from, or otherwise exploit any Platform content without the express prior written consent of apg9.

Players may not use the apg9 brand name, logo, or any associated trademarks in any form — whether online or offline — without express written authorisation. Unauthorised use of apg9 intellectual property constitutes an infringement and may result in legal action.

14Governing Law & Dispute Resolution

These Terms shall be interpreted and governed in accordance with applicable international gaming regulations under which the Platform operates. Players accessing the Platform from Malaysia acknowledge that they do so on their own initiative and at their own risk, and are responsible for compliance with their local laws.

14.1 Dispute Resolution Process

In the event of any dispute arising between a Player and apg9 relating to the Platform, the Player must first contact apg9 support in writing via email ([email protected] — please note this is a plain text contact address, not a clickable link) to allow apg9 a reasonable opportunity to resolve the matter. apg9 will endeavour to respond to formal dispute submissions within 10 business days.

Where a dispute cannot be resolved through direct negotiation, the parties agree to submit the dispute to binding arbitration under internationally recognised arbitration rules. The arbitration shall be conducted in English and the arbitrator's decision shall be final and binding on both parties.

15Amendments to These Terms

apg9 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email notification to the address on file, with a minimum of 7 days' notice before the changes take effect, except where immediate changes are required by legal obligation or regulatory directive.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure in accordance with Clause 11.3.

The current version of these Terms is always accessible on this page. The "Last Updated" date at the top of this document reflects the most recent revision.

16Contact Us

If you have any questions, concerns, or formal queries relating to these Terms & Conditions, please contact apg9 through the following channels:

apg9 is committed to responding to all formal correspondence within 5 business days. For urgent matters concerning account access or suspected fraudulent activity, Live Chat is the recommended contact channel as it provides the fastest response.